How can we help?

A real person replies.

Quick answers

My wallet top-up has not arrived

Check Transactions. If it’s still missing after a few minutes, message us with the WLT- reference.

My airtime or data purchase failed

Failed purchases are refunded to your wallet automatically. Processing means it’s still being confirmed.

How do I get a receipt?

Tap any transaction to open, share or print its receipt.

I need to change my email or phone number

Message us on WhatsApp and we’ll update it for you.

I forgot my transaction PIN

Set a new one in Settings using your account password.